I’ve announced it before on Twitter, but I would like to formally announce my campaign/crusade/rampage/purge/whatever you want to call it of BS marketing and business buzzwords. You know exactly what I’m talking about. If not, watch the IBM commercial below. It’s an oldie but a goodie!
[youtube=http://www.youtube.com/watch?v=cgeLY7CL5IE]
When I started working, I very quickly realized people at my company lovemarketing buzzwords. I have tried as hard as I can to wean them, one person in particular, of this, but to no avail. I rewrite e-mail campaigns, white papers, case studies, and every single other piece of external communication I can get my hands on, but it mysteriously winds up back to the craptastic version.
Here is a short list of words and phrases I have been compiling since I started working in June, and some suggestions on how to just say it in regular English:
- reach out (how about e-mail, call, write to, get in touch with…)
- circle back (we’ll return to that at the end of our meeting, I’ll get back to you)
- moment, as in “thanks for the moment the other day” (opportunity to talk to you, taking the time to talk with me about our service)
- thought leadership (white paper, brochure, sales piece, collateral)
- granular (this just makes me want to bake cookies because all I can think about is granulated sugar. Just say detailed!)
- offline (after the meeting, between the two of us, we’ll return to that later)
- verticals (industries)
- ping (instant message, bring to someone’s attention, call, contact in some way)
- high-level (broad-based, overview, overarching)
- nurture (these people don’t want what we have to offer, so just drop them already!)
- closed-loop (all-encompassing, systematic… this one makes some sense, but I see it WAY too often)
- buckets (categories)
- drill down (get to the main point, see finer details)
- cast a wide net (makes sense, but so cliche)
- pound the pavement (talk with our prospects, make a greater sales effort)
- differentiate (makes sense, but still used too often)
- action items (same here. I just prefer to call it my to-do list)
- keep on the radar (cliche again, just say follow less closely)
- pain points (irritations, problems, issues)
- monetize (goes hand-in-hand with “add value,” make something make money if it isn’t already, put a price tag on something)
- leverage (use, make better use of, increase capability… this one is SO ambiguous, making it a serious offender)
- hamstrung (just sounds stupid, but say hampered, held back)
- top-of-mind (most visible, right place at the right time, brand recognition)
So those certainly aren’t the worst offenders, but they’re a start. What phrases do YOU see on a more-than-daily basis that drive you up the wall?
